Suzanne has planned several vacations for my family. Her recommendations are always spot on and we have loved every trip she has arranged. She is easily accessible to answer questions and address any concerns. Suzanne kept in touch with me during our trips to make sure we were happy. I can't wait to plan our next vacation with her.
My husband and I were planning a trip for our 20 year anniversary and a friend recommended Suzanne as our travel agent to help us. We knew we wanted something special as it had been 10 years since we've been away without kids. Suzanne replied instantly after I reached out to her. I gave her some details as to what we were looking for. Again, she got back to me quickly with ideas and suggestions.
We decided on Sugar Beach in St. Lucia and she did not let us down. It was exactly what we wanted and needed. Suzanne handled everything from the rooms, to checking flights, to travel insurance and even the transfer to the resort.
Suzanne surprised us with an amazing room upgrade which made the entire trip even more special. She was professional, always readily available with any questions we had, always responded quickly to an email, text or phone call, and was a pleasure to work with. We can't thank her enough for the most wonderful vacation she provided for us to celebrate our 20 year anniversary!
I can’t say enough about how impressed and thankful I am to have starting working with Suzanne Ferrando for all my families’ vacation needs. From start to finish, Suzanne goes out of her way to ensure our trips have been nothing short of perfect. Suzanne is so knowledgeable, detailed oriented and resourceful. More than being “just” a travel agent she is a great advisor and understands exactly what we are looking for even when we don’t. Several trips have been to islands that she had suggested which we didn’t even consider and each trip has been a great experience. Suzanne is so responsive, upbeat and great to work with. Treat yourself and get in touch with her….you’ll never go anywhere without her guidance again!
In the spring of 2015, my family (9 of us) wanted to plan a trip to the Caribbean over the February Break. My sister in law came across Suzanne Fernando's name in one of her community groups on Facebook. We contacted Suzanne and she promptly got back to us to begin planning. She gathered information about us, our wants and needs and sent several destinations to choose from. We decided on Windjammer Landing in St. Lucia.The resort was as incredible and initially we had an issue with my elderly mother's room not being accessible enough. I called Suzanne immediately to let her know and she was immediately on the phone with the resort in the blink of an eye. The situation was quickly rectified
and an appropriate room was provided, She checked in with us frequently during our stay to ensure we were happy. We were extremely satisfied with Suzanne's planning and service, so much that we just booked another family vacation through her for next February break. We cannot wait to go to the Grand Velas in Mexico! I would not hesitate to recommend Suzanne
to my friends in need of an excellent travel agent.
A friend recomended Suzanne and oh my God what a wonderful person she was. She took care of all our needs right down to reserving our seats for the shows we wanted to see. Every time I called her or left a message she immediately returned my calls including a Sunday. She was extremely helpful and always with a cheery attitude. I have told everyone I know to use Suzanne and your agency for their travel needs. Our cruise was excellent even to the point when we checked in my kids thought we were Royalty because the lines were so long and we went right thru that was so wonderful not to have to wait in a line for hours. I look forward to using Elli Travel again. It was the best experience I had with a Travel agency. Its nice to know there are people like Suzanne out there who are helpful but also have a cheery personality and take time for others. I know its a job but with Suzanne I know she loves what she does. I am extremely grateful for her help.